TERMS & CONDITIONS

GENERAL

ENVOLE operates this website for informational and commercial purposes.

We reserve the right to update or modify these Terms at any time.

Continued use of the site constitutes acceptance of any changes.

PRODUCTS & AVAILABILITY

All products are subject to availability.

Limited releases may sell out without notice. Product images are representative and may vary slightly from the final item.

We reserve the right to discontinue or amend any product offering at our discretion.

PRICING & PAYMENT

All prices are listed in GBP unless stated otherwise.

Payment must be completed at checkout using approved payment methods.

We reserve the right to update pricing at any time without prior notice.

Pricing applied to confirmed orders will not change after the order is accepted.



ORDERS

Placing an order does not guarantee acceptance.

ENVOLE reserves the right to cancel or refuse orders, including where incorrect pricing, availability issues, or suspected misuse occur.

Order confirmation is issued once payment has been successfully processed.

MADE-TO-ORDER AND PRE-ORDER ITEMS

Certain ENVOLE products, including but not limited to private collections and other items designated as made-to-order or pre-order, are produced individually upon confirmation of your order.

Production begins once your order is placed and payment is confirmed.

Because these items are made to your order and not held as general stock, they are produced specifically for you.

In accordance with UK consumer law, made-to-order and personalised goods are exempt from the standard cancellation and return rights that apply to off-the-shelf products.

Accordingly, made-to-order and pre-order items are non-refundable and cannot be cancelled once production has begun, except where the item is faulty, not as described, or where you have rights that cannot lawfully be excluded.

Delivery timelines for made-to-order items are extended to account for individual production, and estimated timelines will be communicated at the point of order.

ENVOLE ACCESS AND PRODUCTION BOOKINGS

ENVOLE ACCESS and related production experiences are booked services, not physical goods.

By booking, you reserve an allocated place in a scheduled production.

Because places are limited and allocated individually, bookings are non-transferable and, once confirmed, are non-refundable, except where required by law.

If you are unable to attend a confirmed production, you must notify us as early as possible.

We are not obliged to reallocate, reschedule, or refund a confirmed place, although we may exercise discretion on a case-by-case basis.

Where any statutory cancellation right applies to a booked service, it will be honoured in accordance with applicable law.

SHIPPING

Shipping timelines and fees are outlined separately in our Shipping Policy.

ENVOLE is not responsible for delays caused by carriers, customs processing, or events outside our control.

RETURNS AND REFUNDS

Returns and refunds for eligible products are governed by our Returns and Refunds Policy.

Please review that page carefully before placing an order.

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights relating to faulty goods or goods not as described.

INTELLECTUAL PROPERTY

All content on this website, including imagery, text, branding, and creative materials, is the property of ENVOLE.

Unauthorised use, reproduction, or distribution is prohibited.

LIMITATION OF LIABILITY

ENVOLE is not liable for indirect or consequential losses arising from use of this website or products purchased through it, except where required by law.

GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without affecting any mandatory consumer protection rights you may have.

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