ENVOLE ACCESS, PRODUCTION & EVENT BOOKINGS

ENVOLE ACCESS, ENVOLE RUNWAY, London Fashion Week activations, fashion productions, model productions, portfolio productions, studio productions, events and other scheduled participation experiences are booked services and production experiences, not ordinary retail purchases of physical goods.

When you purchase a place on a production or event, you are purchasing an allocated participation place within a scheduled production.

BOOKING AND CONFIRMATION

A production booking becomes confirmed when:

the customer completes the applicable registration or checkout process;

payment, or an agreed payment arrangement, has been successfully authorised or established; and

ENVOLE accepts and confirms the booking.

Once confirmed, ENVOLE allocates production capacity, planning resources and, where applicable, venue capacity, model allocation, wardrobe, technical preparation, photography, videography, production staff and other resources in reliance upon that booking.

A confirmed booking therefore represents a reserved production place and not simply an order for merchandise.

SPECIFIC-DATE PRODUCTIONS

Where a production, runway, event or activation is scheduled for a specified date or defined period, the booking is made specifically for that production date or period.

The customer acknowledges that ENVOLE is required to plan and commit production capacity in advance and that an individual place may not be capable of being resold or reallocated after confirmation.

Where applicable under UK consumer law, services relating to leisure activities, including services relating to events or productions provided on a specific date or during a specific period, may be excluded from the statutory 14-day cancellation period applicable to certain distance contracts.

Nothing in these Terms excludes or limits any statutory right that cannot lawfully be excluded or limited.

CUSTOMER CANCELLATION AND CHANGE OF MIND

Subject always to applicable statutory rights, once a production booking has been confirmed, the customer does not have a contractual right to cancel simply because they:

• change their mind;
• no longer wish to participate;
• become unavailable;
• cannot attend the scheduled date;
• decide that the production is not suitable for them;
• decide that they do not wish to incur the associated costs of attending;
• experience a change in their financial circumstances;
• have concerns about travel, accommodation or other personal arrangements; or
• otherwise decide not to proceed after confirmation.

Confirmed production bookings are therefore non-refundable and non-transferable, except where a refund or cancellation right is required by applicable law or expressly agreed by ENVOLE in writing.

ENVOLE may, at its sole discretion, offer a transfer, rescheduling or other alternative arrangement. Any such accommodation is discretionary and does not create a continuing right to cancellation or refund.

PAYMENT PLANS

Where ENVOLE offers instalment, deferred-payment or third-party payment options, the use of such a payment method does not alter the nature of the underlying purchase or create an additional cancellation right.

The customer remains responsible for the agreed purchase price in accordance with the payment arrangement.

Failure or inability to make future instalment payments does not automatically cancel a confirmed production booking.

Where payment is processed through a third-party provider such as PayPal, Clearpay or another payment provider, the customer's obligations under the purchase contract with ENVOLE remain subject to these Terms and the applicable third-party payment provider terms.

PRODUCTION MERCHANDISE AND BUNDLED GOODS

Where physical merchandise is included within a production registration or participation package, the merchandise forms part of the overall package purchased.

The existence of a physical item within a package does not convert the overall production booking into an ordinary retail purchase or provide a separate right to cancel the production service solely because the customer has received, or is due to receive, merchandise.

Physical goods remain subject to the consumer rights and returns provisions applicable to those goods.

Where goods are faulty, defective, not as described, or where another statutory remedy applies, the customer's statutory rights remain unaffected.

PRODUCTION CHANGES

ENVOLE may make reasonable changes to the running order, timings, production format, creative direction, participating models, wardrobe allocation, production team, photography arrangements, videography arrangements, stage configuration or other operational elements where reasonably necessary to deliver the production.

Such reasonable changes do not automatically create a right to cancel or receive a refund where the fundamental nature of the booked production remains substantially the same.

Where ENVOLE makes a material change that legally entitles the customer to a remedy, ENVOLE will provide the remedy required by applicable law.

ENVOLE CANCELLATION OR RESCHEDULING

If ENVOLE cancels a production entirely and is unable to provide a substantially equivalent alternative date or arrangement, customers will be offered the remedy required by applicable law.

Where a production is rescheduled, ENVOLE will communicate the revised date and any applicable options to affected customers.

Nothing in these Terms limits any statutory right the customer may have where ENVOLE fails to provide the contracted service or otherwise breaches an applicable consumer right.

ATTENDANCE

The customer is responsible for attending the production at the specified venue, date and time and for complying with all reasonable production instructions, call times, safety requirements and participation requirements communicated by ENVOLE.

Failure to attend, late arrival, failure to comply with reasonable production requirements, or voluntary withdrawal from participation does not create an automatic entitlement to a refund.

TRANSFER

Confirmed production places are personal to the registered customer and may not be transferred, sold or assigned to another person without ENVOLE's prior written approval.

ENVOLE may refuse a proposed transfer where it would create operational, casting, insurance, safeguarding, eligibility or production issues..

TERMS AND CUSTOMER ACKNOWLEDGEMENT

Before completing a production booking, customers are provided with the applicable production information, including the nature of the production, participation requirements, applicable date or period, price and material booking conditions.

By completing the booking, the customer confirms that they have had the opportunity to review the applicable information and these Terms before purchasing.

Where a production has a specific date or period of performance, the customer acknowledges that the booking relates specifically to that scheduled production and that capacity is reserved on that basis.

Nothing in these Terms affects any statutory consumer rights that cannot lawfully be excluded, restricted or waived.